1. Can I use my points or voucher immediately after reaching the required amount?
No — rewards can only be used on your next purchase after qualifying.
(For example, if you just earned 200 points, your free gift can be used next time you shop.)

2. Where can I see my current points and available offers?
• Check your Loyalty Dog page (linked via your Apple Wallet pass)
• Or log into your account at gongnongbingvintage.com, and you’ll see your offers at checkout

3. I registered in-store — why do I still need to register online?
Because our website needs to link your profile to your email and phone number for online orders. Registering online with the same email and phone ensures your points and offers sync properly.

4. Can I use more than one reward in a single purchase?
No — only one reward or voucher can be redeemed per transaction.

5. I want to redeem a free accessory — what should I do?
Just add any item worth £18 or under to your cart (or let staff know in-store), and redeem it as if you were buying it — the system will apply your reward at checkout.

6. I can’t find my loyalty pass — what should I do?
No worries! Just email us at [email protected] using the same email you registered with, and we’ll send you instructions on how to download your loyalty pass again.